Privacy policy

This policy explains how Prime Fire and Security ("we", "us", "our") collects, uses and protects your personal data when you use this website or get in touch with us. We are the data controller for the information you provide through this site. It covers this website only, not the operation of any fire, security or CCTV systems we install or maintain for customers, which are handled under separate arrangements.

What information we collect

We collect:

• Information you give us directly. When you fill in our contact form, email us or call us, we collect your name, your contact details (email address and phone number) and anything you choose to tell us about the work you need.
• Technical information. Like most websites, our hosting and any analytics we use may record basic technical data such as your approximate location, browser type, the pages you visit and the date and time of your visit.

How we use your information

We use your information to:

• respond to your enquiry and provide a quote or arrange work. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries;
• keep records of quotes, work and correspondence. Our lawful basis is legitimate interest and, where it applies, legal obligation;
• understand how the website is used so we can improve it. Our lawful basis is legitimate interest, and your consent where analytics cookies are used.

Cookies and analytics

Our website may use cookies that are necessary for the site to work, and, if enabled, analytics that help us understand how visitors use the site. Where non-essential or analytics cookies are used, we ask for your consent first. You can control or delete cookies through your browser settings at any time.

Sharing your information

We do not sell your personal data. We only share it where necessary with trusted service providers who help us run our business and website, for example email, hosting or form providers, all of whom are required to keep it secure, or where we are required to share it by law.

How long we keep it

We keep enquiry and customer information only for as long as we need it for the purpose it was collected, including to meet our legal, accounting and tax obligations. When it is no longer needed, we delete it securely.

Keeping your data secure

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is inaccurate or incomplete;
• ask us to delete your data, or to restrict or object to how we use it, in certain circumstances;
• withdraw your consent at any time where we rely on it.

To exercise any of these rights, contact us using the details below.

Contact and complaints

For any data-related queries, contact us at harveyray17@hotmail.co.uk or 07944 738253.

If you are unhappy with how we have handled your personal data, you can complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.